Can't renew
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We see this message: Uh oh! Your blog’s domain … is expiring in 3 days!
Renew now
for one more year. When we try to renew, we get this message: This subscription was originally purchased by another user. Please ask the subscription owner to renew the subscription. Looking at other threads suggest going to ‘manage purchases’, but there is no option under manage purchases except ‘upgrade’.The blog I need help with is: (visible only to logged in users)
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Hi there,
Businesses, organizations and groups of any kind do not own blogs. Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
Only one Admin per blog is recommended.
https://en.support.wordpress.com/user-roles/#administratorSubscribed purchases are automatically renewed every year using the credit or debit card information provided upon purchase, so long as the card is still valid and active.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog’s dashboard and renew the upgrade(s) and to update credit card details https://en.support.wordpress.com/change-credit-card-details/.
And, as you are not the site’s owner, you have to contact them so they can transfer the blog and upgrades to another username account.
See:
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
https://en.support.wordpress.com/my-upgrades/#transferring-upgrades -
Note this relevant username account https://en.forums.wordpress.com/profile/gaylordlibrary
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Hello,
Thank you so much for your reply – it’s all figured out now! You provided a very helpful and knowledgeable response.
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You’re welcome and thank you for returning here to let me know you succeeded. Happy blogging!
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