Can't renew domain name

• 

  liznightingalefph · Member · Oct 29, 2012 at 11:06 am

  • Copy link
  • Add topic to favorites

  Hello,

  I can’t renew the domain name betterhealthforall.org

  When I go to pay, the “renew” button is not there. The domain name ran out on October 16 and does not appear to be being used by anyone else.

  How do I get it back?

  The blog I need help with is: (visible only to logged in users)

• 

  jenia · Member · Oct 30, 2012 at 1:33 pm

  • Copy link

  Howdy, I see that Phil already responded to your question via email. Please reply to his email if you have any more questions – thanks!

• 

  liznightingalefph · Member · Oct 30, 2012 at 3:08 pm

  • Copy link

  Yes, it’s all working now, thank you for your prompt help.

• 

  ahayden07 · Member · Nov 1, 2012 at 3:37 am

  • Copy link

  Hello support folks,

  I’m having the same problem. I can’t renew the domain name nwsoulquest.com.

  When I go to pay, the “renew” button is not there. There is a message that it will expire on November 15. How do I renew?

  Thanks!
  Anne

• 

  auxclass · Member · Nov 1, 2012 at 3:45 am

  • Copy link

  You need to be logged in as the account that purchased the upgrade to renew the upgrade

• 

  jenia · Member · Nov 1, 2012 at 3:29 pm

  • Copy link

  @ahayden07: you are not able to renew the upgrade because it was purchased by another admin on your site. They can either renew it themselves, or they can post on this thread asking to transfer the upgrade to you so that you can renew it.

• 

  liznightingalefph · Member · Nov 1, 2012 at 4:13 pm

  • Copy link

  Thanks very much – this is now resolved and I’m managed to log in with the other account. It’s strange because I have renewed the account before with my usual account but it didn’t work this time. Anyway, it’s done now which is the main thing.

• 

  ahayden07 · Member · Nov 1, 2012 at 4:16 pm

  • Copy link

  Thanks, Jenia. We’ll do the transfer today. Appreciate your help very much.

• 

  jenia · Member · Nov 1, 2012 at 4:24 pm

  • Copy link

  You are welcome!

• 

  annamberg · Member · Nov 2, 2012 at 5:31 am

  • Copy link

  Jenia,

  This is Ann Amberg–I have been the main admin on the domain name nwsoulquest.com and would now like to transfer the upgrade to Anne Hayden ((email visible only to moderators and staff)). I attempted to change the email for the account to (email visible only to moderators and staff). (email visible only to moderators and staff) should now be the only admin account for that domain. Anne would like to renew this domain.

  Thanks so much for your help
  Ann Amberg

• 

  jenia · Member · Nov 5, 2012 at 11:06 am

  • Copy link

  @annamberg: I’ve moved the domain mapping and registration to the user @ahayden07 as per your request. She can now view and renew the upgrade under Store > My Upgrades.

• 

  ahayden07 · Member · Nov 5, 2012 at 4:16 pm

  • Copy link

  Thanks so much, Jenia. All is resolved. A Hayden

• 

  jenia · Member · Nov 5, 2012 at 4:19 pm

  • Copy link

  You are welcome! :)

• 

  sugarnthunder · Member · Nov 20, 2012 at 12:26 am

  • Copy link

  Hi there – I love WP, hoping I can get help as well. My domain for sugarnthunder.com expired and I need to renew it immediately. I ran the site with my now ex-boyfriend and he got the emails about it expiring but we haven’t been in touch. I’m going to continue running it. I wrote an email to support but haven’t heard back yet. Let me know if there’s anything you can do – I don’t want to lose the site. Thnx!

• 

  jenia · Member · Nov 20, 2012 at 9:03 am

  • Copy link

  @sugarnthunder: I sent the $18 payment link for the registration renewal of sugarnthunder.com to the email address associated with the “sugarnthunder” (the one you are logged in with). Note that you can also enable automatic renewal via Store > My Upgrades.