cant renew my domain

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  demetriuskallas1 · Member · Apr 21, 2016 at 11:30 pm

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  need help renewing the domain

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Apr 21, 2016 at 11:44 pm

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  Hi there,

  You are unable to renew the domain because it is associated with a different account/username than the one you are contacting us from. We have a new policy where you must be logged in as the owner of the domain in order to renew the upgrade.

  If you login under the account owner, you should be able to renew the domain without issue.

  Let me know if you have any questions.

  Cheers,

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  demetriuskallas1 · Member · Apr 21, 2016 at 11:47 pm

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  The original account no longer exist though. it was assign to a cbsimg account but the person who set it up no longer works there

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  demetriuskallas1 · Member · Apr 21, 2016 at 11:48 pm

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  So what can i do to renew then?

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  staff-doublebassd · Staff · Apr 22, 2016 at 4:08 am

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  Hi there,

  I e-mailed you in regards to the account.

  Let me know if you did not receive the e-mail.

  Thanks!