can’t renew subscription

  • Unknown's avatar
    wcsmanmet · Member ·

    it says the card type is not accepted but it’s a Visa credit card like we have used previously, what is the problem?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I understand that you’re experiencing difficulties with your card being declined when attempting to renew your plan. I apologize for the inconvenience and would be happy to help.

    Sometimes, banks may block transactions to certain websites or service providers, even if your card works for other purchases. This could be the reason behind your card being declined. To resolve this issue, I kindly request that you contact your bank to confirm if they are blocking transactions from WordPress.com.

    Additionally, please ensure that your card is valid for online and international transactions, as this might be another factor preventing the transaction from going through.

    If the issue persists, we have alternative payment methods that you might find convenient. We accept PayPal, Apple Pay, and Google Pay. You can find more information on these payment methods in our Payment Methods documentation here: https://wordpress.com/support/payment/

    I hope this information helps, and please don’t hesitate to reach out if you have any further questions or concerns.

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