can't reset my password and need more help please
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I have been trying to reset my password using your proceedure for several weeks. Each time I enter the new password and press reset, I then try to sign in with the new password and get the message that it doesnt work. I need help – more than just a new link. Please help me. I want to blog again. Julie Graves Caroline’s Caribbean Cocktails is my site. my email is (email visible only to moderators and staff)
The blog I need help with is: (visible only to logged in users)
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I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Julie Graves Caroline’s Caribbean Cocktails is my site
Please provide the URL for the exact blog in question in the form of an active link starting with http://
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Hi there!
Sorry about the trouble you’re having. Have you tried using our Lost Password form to reset your password?
https://en.wordpress.com/wp-login.php?action=lostpassword
Let me know if you have any success with that. Thanks!
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I’ve been through the process several dozen times. Each time, I generate a strong password, then I use it, it doesn’t work. It is incredibly frustrating – because I am following the instructions. I don’t have a cell phone and cannot receive SMS – is that the problem? Because I am traveling in Africa and my cell phone doesn’t work here.
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Hello there!
I see! Can you tell me where you are storing your password? If you are storing it in a word processor, some trailing spaces may have been copied and that will cause login issues. You may want to use a Password Manager app such as 1Password instead:
https://agilebits.com/onepassword
Alternately, you may want to come up with a difficult password that only you can remember and confidently type in without copying and pasting.
Let me know if you have success with either of my suggestions. Good luck!
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there are no extra spaces. I am copying it directly from your page that generates a password. then I click the reset button. Please – just reset my password and give it to me so I can write again. I am exhausted from this – if you look in my file you can see I’ve tried over and over again.
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Hey there!
I’m afraid that I can’t reset your password for you. Could you please try filling out the Lost Password form again?
https://en.wordpress.com/wp-login.php?action=lostpassword
Please make sure that you copy the strong password in its entirety, or, set a password that you can type in without copying and pasting. Let me know how that goes! Thanks. :)
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I have done this process 30 – 35 times. It is not working. There is something wrong. Please help me.
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Hey,
I’m really sorry about this, but due to security concerns, I’m afraid that I can’t reset your password for you. You may try reseting it again by filling out the Lost Password form here:
https://en.wordpress.com/wp-login.php?action=lostpassword
or via your Account Settings:
https://wordpress.com/settings/password/
Good luck!
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