Can’t reset password.

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  erezpriel · Member · May 18, 2021 at 11:13 am

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  Hi,
  I’ve forgot my WordPress paswword/ when I ask for a reset password link, I only get a link that sends me to the main WordPress site (WordPress.com).

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  a18s · Member · May 18, 2021 at 12:13 pm

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  Hi there,

  Have a look in the account recovery support page here:
  https://wordpress.com/support/account-recovery/

  There is a section on “Password Reset Process” that links to a password reset form.

  I hope that helps, otherwise let us know :)

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  kokkieh · Staff · May 19, 2021 at 7:04 am

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  Hi there,

  What is the URL of the site you’re trying to access?

  WordPress.com logins aren’t site-specific, so the password reset link taking you to WordPress.com rather than your specific site is exactly how it’s supposed to work.

  If you’re trying to access the admin user account for a WordPress site hosted elsewhere, we cannot help with this. The password for such a site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for the self-hosted version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider instead.