Can’t restore Jetpack Backup

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  infoa37fca5cd79 · Member · Mar 29, 2024 at 5:42 pm

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  Hello

  I just purchased the Creator Plan but I am unable to access Jetpack Backups. I created a site using a Creator Trial. Before it expired, I downloaded a copy of my backup.

  Now, I have upgrade to the full paid Creator Plan. When I click into ‘Restore a Backup’, I am taken to a screen that says the Jetpack connection has failed. When I follow the steps to reconnect Jetpack, I do not see an menu options as Jetpack has laid out in their help document.

  How can I restore my site backup?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-dragon · Staff · Mar 31, 2024 at 11:35 pm

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  Hey there,

  I was able to successfully restore your site’s Jetpack connection. You can now restore a site backup following these steps:

  

  Back Up and Restore Your Website

  in WordPress.com Support

  6 min read

  Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time. This feature is available on sites with the WordPress.com Creator or Entrepreneur plan. If your site has one of our legacy plans, it is available on the Pro pl

  Hope this helps!