Can't retrieve account

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  paperchasecafe · Member · Jun 2, 2016 at 11:45 am

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  We have had a employee leave us and wont hand over log in details, have tried everything on the word press site and ex employee has obviously changed usernames and passwords.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jun 2, 2016 at 11:57 am

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  Hi @paperchasecafe – If the employee registered the domain then their account technically owns the domain. It is up to them if they want to transfer ownership over to somebody else. Here are the instructions to transfer ownership: https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/ This process will have to be initiated from the account that owns the domain.

  Who paid for the domain? The employee or the business?

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  paperchasecafe · Member · Jun 2, 2016 at 12:10 pm

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  Hi the business paid for the domain

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  staff-zinnia · Staff · Jun 2, 2016 at 12:16 pm

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  Since the business paid for the domain, you can try to go through Account Recovery. Was the employee’s account created with a business or personal email address? You would have control over a business email address.