Can’t save edits or update plug-ins

  • Unknown's avatar
    realfoodistherapyfer · Member ·

    Hi

    I’m not tech savvy & looks like something is wrong with my website. I can’t save any revisions to the site. And plug-in updates (SEO etc are reading back an error message). Please Help!

    Self-declared URL: collardreamsnutritherapy.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    realfoodistherapyfer · Member ·

    New update: MY WEBSITE IS TOTALLY DOWN!!
    When unable to save– a box pops up & suggested to unplug all wordpress plug-ins. I went in & deactivated them. While reactivating…the screen & site has read an error. When I type in my web addy NOTHING comes up. I dunno what to do or who to call— apparently there’s no phone number to contact support?

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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