can't seem to renew my subscription
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I’m trying to renew my subscription with the same level plan, but am getting the error message: ‘This subscription was originally purchased by another user. Please ask the subscription owner to renew the subscription.’ I’m not sure what this is referring to as I’m the only user who has been paying for the subscription since I opened it. I had already updated the credit card info, so it should have worked.
The blog I need help with is: (visible only to logged in users)
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Ok, I figured it out. I just needed to log in with the same email address that I opened the account with.
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re: renewing upgrades
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Managing Domains https://en.support.wordpress.com/manage-purchases/#managing-domains
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
The owner of the site can transfer the site (and/or upgrades) to another account by adding another username account as an Admin. https://en.support.wordpress.com/user-roles/#administrator
Change Credit Card Details
https://en.support.wordpress.com/change-credit-card-details/ -
Wow– even though I ended up figuring it out, thanks so much for the quick and detailed response! I don’t know if you’re employed by WordPress, but if not, you should be!
Thanks again,
martin -
@Martin
We use tag search to assist when answering support questions. Example: renewing upgrades . I posted above to assist other Volunteers. (I have been here for over 11 years answering questions as a Volunteer and don’t want to be on Staff.)
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