Can’t seem to upgrade payment plan error AXLZNE

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  godagustheojonk · Member · Mar 9, 2023 at 9:12 am

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  Hi,

  I’m having trouble purchasing the business plan. Every time I try to purchase I initially get the error AXLZNE. After this I get a pop-up stating purchases have been disabled, please contact support. But after contacting I get an automated message saying that they have reserved the right for me to upgrade my plan. Has anyone had this issue and what is the best way to resolve?

  Thanks ☺️

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  fstat · Staff · Mar 9, 2023 at 10:00 am

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  Hi there,

  I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there.