Can’t select a plan

  • Unknown's avatar
    markkruse · Member ·

    Hi. Every time I select a plan to purchase, I get an error page that says, ‘Something went wrong…Please go back and try again. If the problem continues, please contact our support team.’ I have tried multiple times and even closed out/logged back into my account. Will you fix this?

  • staff-blorbo · Staff ·

    First, please make sure that your browser is up to date: https://browsehappy.com/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these two things:

    1. Try clearing your browser’s cache and cookies.

    2. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

  • Unknown's avatar
    woof86 · Member ·

    Hello, have you tried to do it from another browser? I’m not saying that fixes the problem, but it’s something that I would do.

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