Can't select images to upload
-
Hello,
i am having trouble uploading images into my blog.
when i go to my post >> add media>> upload files>>selcet files
it just stops there, it doesn’t allow me to select any files. when i click on the ‘select files’ button nothing happens. it doesn’t even bring up an error message.
i have uploaded images like this before without any trouble.
please assist.Many Thanx.
The blog I need help with is: (visible only to logged in users)
-
-
i am using wordpress to post and also create a website of our non profit organization . the organization is caring and working to advance the welfare women and children. I actually I do not have any web design and creating background. I am trying to add pictures to various pages of the website but all the pictures I upload from the computer gather in the media not showing on the page I am trying to post.
I would be glad to get the help that I will be able to design the website.
As the organization is a non profit and helping humanity I will also appreciate any help and that will be toward using this site to get very good website for the organization as well as blogging since we do not have a website.
Thank you for you help. -
-
@wearepartyon
In order to help you we need to know your specific computing environment details. Please work through what follows and report back.1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) Exactly what you experience including what any error reports you receive state. -
I have the same problem as wearepartyon. On august 5 I successfully uploaded images from my computer for a gallery. Tonight (Aug. 11) I get no response from the “Select Files” box, though my pointer turns into a hand. I am using IE in the same configuration as on Aug. 5 and am editing a new post.
-
What are your browser and connectivity details? See here https://en.forums.wordpress.com/topic/cant-select-images-to-upload?replies=6#post-1988616 and report back please.
-
Hi,
I contacted WordPress yesterday (Mon) to report a problem with uploading images to the image gallery. I see that there have been a number of other WP users reporting the same difficulty over the last two days, so I don’t think the problem is at our end. We can’t all have simultaneous problems with our browser settings or cache contents. I suspect that it’s some problem with the WordPress servers – hopefully it’ll be fixed soon, the service is usually first-rate. -
Hi there,
I’d definitely recommend starting with the first two steps timethief mentioned earlier. That is, please make sure your browser is updated to the most recent version: http://browsehappy.com/
And please make sure that if you’re using Internet Explorer, compatibility mode is turned off for WordPress.com: http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
If you still have trouble uploading files after that, please let me know exactly what browser you’re using, including the version number. If you’re not sure, you can check here: http://supportdetails.com/
Following the other steps timethief mentioned may also help you narrow down what’s going wrong with the file uploads, but with more details about your browser setup I can also help do some troubleshooting with you to sort out what’s going on.
Thanks!
-
Hi rachelmcr,
Thanks for looking at this. I’m running IE 9.0 on a PC with Vista. I’ve tried upgrading but the MS download site says that IE11 isn’t compatible with my system. I’ve tried turning off compatibility mode and that doesn’t help.
I’ve been running WordPress sites for a few years
http://seeingstages.com and recently http://stratmastorisphotography.com with a number of photographs on each (though using less than 5% of my available space) and I’ve had no problems at all until now.Thanks again, Strat Mastoris
-
Thanks for letting me know those details. Our developers are investigating the issue to see if we can track down what’s going wrong, and that helps us narrow down our search.
So far the problem seems to be specific to IE 9.0 on Windows Vista. Our tests with IE 9.0 on other operating systems have worked, and we aren’t getting reports of this issue with other browsers. Could you try downloading a different browser from http://browsehappy.com/ to see if the media upload works for you there?
-
Hi rachelmcr,
I think you’re right – the problem seems to be specific to IE 9. I can’t use IE 11 but I’ve installed Google Chrome and that’s working fine with the WordPress site. Images upload perfectly.
Thanks so much. Strat
-
Good pointer! Though I’m using the same settings on my IE 9 that were successful August 5, there is no “compatability mode” icon on the address bar, I went to WordPress this morning before opening anything else, and did a cleanout of old IE files with Norton 360–it still didn’t work. Just now I opened my WordPress dashboard in Firefox, and it works–for whatever reason–IE 9, a WordPress bug or a combination. I hope an Automatician checks this out to make sure what the situation is for all of us.
-
Thanks for letting me know that the other browsers are working for you. :)
We’re still investigating the issue with IE 9, but so far we haven’t been able to reproduce the problem on our end (which makes it a little hard to find the cause). A little more information about your setup might help us figure out what’s going on:
If you have any add-ons installed in IE 9, please try turning them off temporarily to see if the problem continues:
http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons
Please also check to see if your browser settings or any security software you’re running (like Norton 360) is blocking pop ups in IE 9. It’s possible that a pop-up blocker could be blocking the window that comes up after you click on “Select Files.”
- The topic ‘Can't select images to upload’ is closed to new replies.
WordPress.com Forums 