Can’t set primary address apparently

• 

  singjai108 · Member · Dec 19, 2022 at 7:33 pm

  • Copy link
  • Add topic to favorites

  I can’t use my site on mobile.

  I keep getting a pop-up that reads “Please set a primary site.” Underneath it is another pop-up, reading “Failed to retrieve all domains. When I follow the directions in help, I find my default address is already marked “Primary site address” in green.

  I can’t get beyond that page. And I suspect I won’t be able to until I set a primary site – which I already have.

  The blog I need help with is: (visible only to logged in users)

• 

  aleone89 · Staff · Dec 20, 2022 at 1:07 pm

  • Copy link

  Hello there,

  Many thanks for reaching out.

  Can you share the domain you’re working with please? The reason why I ask is because this banner would appear when a domain is being connected to WordPress.com from a domain registrar.

  I’m currently not seeing a connected domain to this account.

• 

  singjai108 · Member · Dec 20, 2022 at 4:42 pm

  • Copy link

  Thanks. The reason you didn’t see a domain was because I posted on mobile and couldn’t access any part of my site there. I typed something like “I can’t do that here” in that field. I’m on desktop now, so here it is:

  https://wordpress.com/view/tastelessone.wordpress.com

• 

  helper-heroponriki · Member · Dec 20, 2022 at 5:32 pm

  • Copy link

  The reason you would be prompted to choose a primary site is if you have more than one domain under your account. The only domain you have now is tastelessone.wordpress.com which is why we wanted to know what other domain you were trying to add.

  If you’re still having this problem, please take a screenshot of the problem in question. If you’re not familiar with how to take a screenshot, this support document will help explain how to make one:

  Take a Screenshot

  Then, use a service like Snipboard.io to upload the screenshot and share the image link from that service here, and we’ll take a closer look.

  Thanks!

• 

  singjai108 · Member · Dec 20, 2022 at 11:02 pm

  • Copy link

  I have the one domain. I’m not trying to add any more. I’m just trying to regain functionality of that single domain. Screenshot linked below.

  WordPress screenshot https://imgur.com/a/RClHi7q

• 

  staff-mckluskey · Staff · Dec 21, 2022 at 10:26 am

  • Copy link

  Thanks for the screenshot. Would you mind copy-pasting the URL that we see in there?

• 

  singjai108 · Member · Dec 22, 2022 at 12:10 am

  • Copy link

  Thanks for staying with me. Here’s the URL:

  https://wordpress.com/media?site=tastelessone.wordpress.com

• 

  supernovia · Staff · Dec 22, 2022 at 7:57 pm

  • Copy link

  Thank you. It looks like this is rooted in a terms of service issue; that would need to be addressed first. If your site is compliant with our Terms of Service and User Guidelines, can you enter a request using these steps?

  Our forums community isn’t able to help with TOS issues, but if you’ll use that form, the right team will get your request. Good luck!