Can’t set primary domain even though I have bought starter plan and domain

  • Unknown's avatar
    eaglevisioninvest · Member ·

    I’m coming from a different host and registra. I have also transferred the domain successfully, in my account it says active. However still not able to click on the 3 dots and assign it as priamary domain.

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve gone ahead and set your domain as the primary address for your site.

    If you have any more questions or if there’s anything else you need help with, please don’t hesitate to reach out. We’re here to help.

  • Unknown's avatar
    eaglevisioninvest · Member ·

    I would like to set it to inspiretopray.com but currently it’s still showing that it’s still tied down to my previous host at hostpapa. DNS have been changed. I’m not sure what else to do so that inspiretopray.com is showing the contents of inspiredtopray.wordpress.com

  • Unknown's avatar
    eaglevisioninvest · Member ·

    Even though DNS updated is pointing to wordpress. It’s still not showing that it’s pointing to wordpress.

    Please help.

    https://www.whois.com/whois/inspiretopray.com

  • Unknown's avatar
    eaglevisioninvest · Member ·

    Received some info from my previous host below, please help.

    We have checked further and found the domain name inspiretopray.com is using the name servers:

    ns1.wordpress.com
    ns2.wordpress.com
    ns3.wordpress.com

    However , it looks like its DNS records on the name server provider still points the domain to the HostPapa IP address / A record :  69.90.160.170, which in turn points the domain to our server.

    Please do change the IP address 69.90.160.170 via the DNS records you have at wordpress.com and replace it with the new IP address from your website hosting provider and that will re-point the domain to your new website hosting

  • Unknown's avatar
    helper-heroponriki · Member ·

    Yes, that is correct. The domain A record is still pointing to the HostPapa IP address. Unfortunately, changing domain DNS records are not something Staff can do for you.

    To fix this, you’ll need to go into your domain settings by visiting your domain manager page: https://wordpress.com/domains/manage/inspiretopray.com

    Then, click the three dot menu, choose “Manage DNS”, and on the next screen click the three dot menu as shown below and select “Restore default A records” – that should change them to point to WordPress.com

    As with any DNS changes, it may take up to a day for that to fully reflect on the front end, but you should be all set! Please let us know if you still have trouble or if you have any other questions.

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