Can't set up two factor authentication by sms

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  aboutcorrine · Member · Oct 14, 2014 at 3:43 am

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  Cant enable two factor authentication by sms
  I don’t receive the initial verification code by sms, I’ve tried several times with the leading 0 on the phone number and without and the code has never showed up. Is using google authenticator the only way to get this working? I use sms codes for all other 2FA services (twitter, dropbox etc) and they work fine.

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  staff-happychia · Staff · Oct 14, 2014 at 7:32 am

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  No, Google Authenticator is not the only way to setup 2 FA with WordPress.com. You should be able to use SMS method as well.

  Which country are you based in?

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  aboutcorrine · Member · Oct 15, 2014 at 2:09 am

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  Australia, using Telstra

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  staff-happychia · Staff · Oct 15, 2014 at 8:21 am

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  Sorry to hear your about trouble setting up 2 FA. Usually it is pretty straight forward to setup and simple.

  You should enter your phone number starting with 0.

  At this stage, you can:

  1. disable and retry.
  2. Use Google Authenticator App
  3. Get staff check sort the SMS for you.

  Please tag this thread with modlook (you can add tag in the Tags section in the right hand side bar of this page) to bring this issue to staff’s attention. They can confirm if the sms was sent out to your number.

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  aboutcorrine · Member · Oct 16, 2014 at 6:32 am

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  Thanks, found the send sms button I’d missed for 2 months!
  All solved now.
  As an aside I wouldn’t have been able to disable and retry as it wasn’t enabled but thanks for your help

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  staff-happychia · Staff · Oct 16, 2014 at 7:45 am

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  Awesome, you have nailed it. :-)