can't sign in to my PHP or Admin to upgrade jetpack?!?!?!

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  kimhdm · Member · Feb 16, 2016 at 10:57 pm

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  I’m signed in to my wordpress.com account but am repeatedly blocked from signing into admin functions like upgrading my outdated jetpack. Not sure what else to do.

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  timethief · Member · Feb 16, 2016 at 10:59 pm

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  You need Jetpack support.

  We provide support only for wordpress.COM hosted sites and that one is not among them. Our support docs do not apply to (1) local installs of wordpress.ORG software on your own server or (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. You are posting to the wrong support forum.

  We do not provide support for any sites that are not hosted by wordpress.COM and we do not provide Jetpack support.

  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs, and we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/