Can’t signup with a particular email on wordpress.com

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  krstoreapps · Member · Mar 25, 2026 at 3:03 pm

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  Hi team,

  I’m trying to sign up on WordPress.com using another email address, but I’m encountering an error during the process.

  I need to create a WordPress.com account with this email so I can update its Gravatar. I already have a WordPress.org account associated with this email, and I’m not sure if that could be related to the issue.

  Could you please help me resolve this?

  

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  justjennifer · Member · Mar 26, 2026 at 10:57 am

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  Hi there, AFAIK ORG and Com do not share sign ins.

  Did you already try logging in to WordPress.com with the email address you tried to sign up with?

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  justjennifer · Member · Mar 26, 2026 at 10:58 am

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  now with extra coffee/

  Also, make sure you are entirely signed out of any other WordPress.com account you are currently signed in with.

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  krstoreapps · Member · Mar 28, 2026 at 9:15 am

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  Did you already try logging in to WordPress.com with the email address you tried to sign up with?

  — Yes, I tried logging also but it says user doesn’t exists and asking to signup.

  

  Also, make sure you are entirely signed out of any other WordPress.com account you are currently signed in with.

  — I tried in incognito/private also window but still persist.

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  justjennifer · Member · Mar 28, 2026 at 10:09 am

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  OK, then, before we flag this for staff assistance, please share the relevant email here normally. It will be redacted from public view like this (email visible only to moderators and staff) but staff will be able to see it.

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  krstoreapps · Member · Mar 28, 2026 at 11:05 am

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  I tried adding my email in the reply but looks like system is not saving my reply when it contains email. How else I can share the email?

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  staartmees · Member · Mar 28, 2026 at 11:10 am

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  the system hides an email so only Staff can see it

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  krstoreapps · Member · Mar 28, 2026 at 11:20 am

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  Okay, just to confirm, did the staff obtain my email address from my previous reply, even though it wasn’t saved?

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  justjennifer · Member · Mar 28, 2026 at 12:33 pm

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  Hello again, If you added your email to your forum reply, I would not think it was saved unless after submitting it said (email visible only to moderators and staff) like in my above example.

  I suggest we wait for staff advice at this point.

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  krstoreapps · Member · Mar 31, 2026 at 8:34 am

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  Hello @justjennifer,
  I just wanted to follow up on this. Could you please let me know if the staff team is looking into it?

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  staartmees · Member · Mar 31, 2026 at 8:49 am

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  As you can see, this thread has been tagged with ‘modlook’ to get attention of a Staff member … hopefully, perhaps, one day, …

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  staff-jeev · Staff · Apr 2, 2026 at 10:23 am

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  Hello @krstoreapps

  I appreciate your patience while we looked into this. This should be resolved now. Could you please try signing up again using that email address and let us know how it goes?
  

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  rkishandev · Member · Apr 2, 2026 at 2:32 pm

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  Hello @staff-jeev,
  Yes, this issue is now resolved. I was able to successfully create a new account using the email address that was previously causing the issue. You may mark this thread as resolved.

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  staff-jeev · Staff · Apr 2, 2026 at 5:01 pm

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  Hello @rkishandev Thanks for the confirmation. I am glad that it is working fine now.