Can't switch on automatic plugin updates

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  fairbairncollege · Member · Mar 11, 2015 at 8:37 am

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  Hi

  I’ve set up a wordpress.com account for a client ( user fairbairncollege) in order to enable automatic updates on their standalone WP site fairbairncollege.com. Everything is connected and JSON configured for remote management, but when I log in under wordpress.com/plugins I’m not able to switch on automatic updates (neither in bulk or individually) on listed plugins for that site.

  It just seems stuck in a loop and doesn’t do anything. Any help would be appreciated. PS I just created the account and used the client’s email, so could it be that a verification (click on email link) process has to happen first before I can enable auto updates?

  Tx
  Dirk

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Mar 11, 2015 at 10:06 am

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  Sounds like you are talking about a problem with self-hosted WordPress.org based site. This forum is only to help WordPress.com users.

  In case you are unaware, please check the difference between WordPress.com and WordPress.org.

  Please head to WordPress.org forums to get help with your question. Please note that you cannot use your WordPress.com account to login to WordPress.org forums. So you have to create a new account on WordPress.org to be able to login and post to their forums.

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  timethief · Member · Mar 11, 2015 at 3:54 pm

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  Hi there,
  It sounds like you have a JetPpack support issue on a WordPress.ORG install. We provide support here only for blogs hosted by WordPress.COM.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the JetPack support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  justjennifer · Member · Mar 11, 2015 at 3:54 pm

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  Since it seems you are talking about a standalone WP install using the jetpack plugin, please seek help over at http://wordpress.org/support/plugin/jetpack

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  justjennifer · Member · Mar 11, 2015 at 3:55 pm

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  Whoops!
  Good morning, tt, needed to refresh. :)

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  timethief · Member · Mar 11, 2015 at 3:58 pm

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  @justjennifer
  Good day to you. :)

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  justjennifer · Member · Mar 12, 2015 at 6:42 am

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  Just clarifying that neither timethief nor I could see chaitanyamsv’s earlier reply as apparently it was trapped in the forum spam filter.

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  staff-happychia · Staff · Mar 12, 2015 at 8:25 am

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  All good, ladies :-)