can’t understand your email

  • Unknown's avatar
    minaadel100 · Member ·

    you send me this email and i can’t understand what is the issue ?!!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce Payments.

    First, visit your website (https://oneteestudio.com/) and check for any visible issues. Next, visit the page where the error was caught (https://oneteestudio.com/wp-admin/admin-ajax.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    https://oneteestudio.com/wp-login.php?action=enter_recovery_mode&rm_token=GshEk2M0WTT6XEo7IEOIRJ&rm_key=FdaOKCEn4K48vi64wozBwP

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6
    Current theme: ushop (version 1.20)
    Current plugin: WooCommerce Payments (version 1.7.1)
    PHP version 7.2.34

  • Unknown's avatar
    staartmees · Member ·

    Do not create duplicate threads. You already got answered at your initial thread, https://wordpress.com/forums/topic/your-email/

  • kokkieh · Staff ·

    Hi there,

    While I’ve already answered you in another thread, you provided more details in this one, so I’m closing the other one as the duplicate.

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    That error is because of a plugin or the theme on your site that’s broken, and you’d need to access the database or the files on your server directly to disable/delete that plugin/theme, so you can regain access to the dashboard on your site. For that you’ll need your hosting provider’s help, so please contact them directly.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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