Can't unmute video

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  justsayitenglish · Member · Sep 24, 2021 at 9:27 pm

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  So, I’m working on my website. I uploaded a video to my media library. I check in there and everything is fine…it has audio and video.

  I then go into Elementor and embed my self-hosted video. Once I do that, the video is muted (though I have deselected “mute” on the video options). The problem is not just that the video is muted, but the mute button on the video is not active. You can’t “unmute” the video.

  I don’t know if this is a WordPress or an Elementor problem. If anyone has any ideas, it would greatly be appreciated. Also, I really don’t want to put a YouTube video on my front page. Here is my website so you can see:

  Home

  Also, I’m not a programmer at all. So anything that has to do with code will just go over my head. Thanks!

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Sep 25, 2021 at 11:14 am

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  Hello there,

  It looks like this site is on the business plan so you’re able to reach out for help in real time via: https://wordpress.com/help/contact

  Can you tell us the name of the page you’re working on so we can dive in and take a closer look please.

  Many thanks.

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  unitaskr · Member · Oct 1, 2021 at 11:18 am

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  Hey, did you figure this out yet? Because i am having the same problem!

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  kavyagokul · Staff · Oct 1, 2021 at 11:37 am

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  Hi @unidosh493742984

  Please reach out to us via the support channel here
  https://wordpress.com/help/contact

  I’ll go ahead and close this for now. Thanks!

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  aleone89 · Staff · Oct 1, 2021 at 11:37 am

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  Hello @unidosh493742984

  What is the URL of the site? Maybe there’s a common denominator here…