cant update account

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  peteratomic · Member · Dec 18, 2015 at 4:03 pm

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  ON this page:
  https://wordpress.com/me/account

  Keep getting this error message without any additional information that could explain what the problem is:
  ‘There was a problem saving your changes.’

  Doesn’t help if there are no other validation messages!

  The blog I need help with is: (visible only to logged in users)

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  kc94108 · Member · Dec 18, 2015 at 9:33 pm

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  Sorry to hear you’re having issues updating your information!

  1. Can you tell me what information you are trying to update?
  2. Is this happening on every field or just a few?

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  timethief · Member · Dec 18, 2015 at 9:35 pm

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  @kc94108

  Click the member link under the username please https://en.forums.wordpress.com/profile/peteratomic and find this thread https://en.forums.wordpress.com/topic/cant-access-drafts-in-calypso?replies=7#post-2517137

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  peteratomic · Member · Dec 18, 2015 at 10:06 pm

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  @kc94108 I finally figured out its the email address… my hunch is that I was using one that’s attached to another wordpress.com account — however, IMHO there should be a specific validation error saying as much.

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  kc94108 · Member · Dec 18, 2015 at 10:07 pm

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  Indeed. That was my initial thought with your issue. Thanks for reporting back what field was causing the issue. Are you able to save the information you are trying to update?

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  supernovia · Staff · Dec 18, 2015 at 11:28 pm

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  Hi @peteratomic, glad you sorted that out. I’ll pass along that feedback, too, though I would guess there are reasons we don’t specifically validate that an email address belongs to another WordPress.com user.