Can't update header or widgets

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  nyblessings2013 · Member · Jan 5, 2017 at 9:32 pm

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  I have two WordPress sites and I haven’t had any trouble updating my headers or widgets in the past. Now for some reason I can’t update my header or widgets on one of the sites. When I go to the Appearance section and click on Header, it just goes to a screen that has a dead link to editing Google Analytics. When I click on Widgets, I don’t see any of my current widgets listed. Anyone know how to fix this? Thanks!

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  timethief · Member · Jan 5, 2017 at 9:44 pm

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  I have two WordPress sites

  And the URLs of those sites starting with http:// are ________________?

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  timethief · Member · Jan 5, 2017 at 9:45 pm

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  What is the exact URL starting with http:// of the site you refer to please?
  This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting.
  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/
  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

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  nyblessings2013 · Member · Jan 5, 2017 at 9:50 pm

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  http://www.aboundingfaith.com – the one having problemshttp://www.miraculouslovely.com – seems to be working fine

  Thanks!

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  timethief · Member · Jan 5, 2017 at 9:53 pm

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  aboundingfaith.com is hosted by CyrusOne
  IP Address: 216.172.169.249
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  We cannot help with that here at WordPress.COM. That site is not on our servers. You are posting to the wrong support forum. You need to post to wordpress.ORG support.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  nyblessings2013 · Member · Jan 5, 2017 at 9:56 pm

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  Ok, thanks for letting me know!

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  nyblessings2013 · Member · Jan 5, 2017 at 9:57 pm

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  Ok, thanks for letting me know!

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  timethief · Member · Jan 5, 2017 at 9:57 pm

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  You’re welcome.