can’t update my paym
-
REceived email notification that my anniversary payment is due April 2, but I need to update my credit card info. When I hit the link to update my info, I am informed that I have no website with Word Press. I can go no further with this process without being able to contact Word Press. Philip
Correct account: Unknown
The blog I need help with is: (visible only to logged in users)
-
Hello –
Here are the instructions to update your card details:
This guide covers how to pay for a WordPress.com plan, domain, and other services we offer. Methods of PaymentAdd a Credit Card to Your AccountUsing a Payment Method for All SubscriptionsDelete a Saved Credit CardManage Payment MethodsBackup Payment MethodsPayments Using a PayPal AccountUsing PayPal for New PurchasesUsing PayPal for Future Renewals of an Existing SubscriptionPayments Using ApIn order to make that renewal you will have to sign in to your other account, the one with the upgrade in question. You’re gong to use the email address where you received that notification about the payment being due. Write back if you need more help.
-
I can’t get to a page where I can use the email address I am receiving the notifications about payments. When I go to Google and enter WordPress login, it automatically takes me to a login page with the address (email visible only to moderators and staff). There is no way to change the email address from that page. I can’t figure how to move forward here.
-
I thought I would be anonymous when trying to access the login via address from Google search, but my personal information is already on the page when I click the link from the search.
-
When I click on purchases, it tells me I don’t have any websites yet, and asks me if I want to setup a new site. I played along like I was setting up a new site…and entered the name nutragreenformulations. The response is that that website name is already taken (by me of course). Very difficult to navigate this process.
-
I am going to logout of all open windows now, and reboot my computer, and try to login again. I am hoping I will be able to get back to see your replies but I am not confident I will be able to login again….
-
If you can send me a login link to your replies to (email visible only to moderators and staff) it may help me get back to here. Thanks. Philip
-
Hi there,
I do not see any upgrades under your @angus726222975 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login?
I can confirm that nutragreenformulations.com is registered at WordPress.com but is under a different account and not your @angus726222975 login. If you do not recall how to log in to your other account you send yourself a login link by entering your alternate email address here: https://wordpress.com/wp-login.php?action=lostpassword
This will send a login link to your alternate email inbox, which you will be able to use to log in to your @nutragreenformulations account. From there you can correctly manage nutragreenformulations.com, which is not possible under the account you are communicating through currently.
Hope that helps. Please let us know if you have any more questions.
- The topic ‘can’t update my paym’ is closed to new replies.
WordPress.com Forums 