can't update payment into

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  msinert · Member · Dec 11, 2015 at 2:15 pm

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  My domain is up for renewal but the credit card on file is old. When I go to the “edit card details” page to enter a new card, the page is dead. It’s just a series of grayed-out boxes. I tried different browsers. I am NOT using ad blockers. Please help! Thanks.

  The blog I need help with is: (visible only to logged in users)

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  cobalteye · Member · Dec 11, 2015 at 3:43 pm

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  Hi misinert,

  I’ve tagged your thread for staff review, so a member of the WordPress.com support team should be in contact with you reading this.

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  msinert · Member · Dec 11, 2015 at 4:35 pm

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  Thanks! I didn’t know that was possible or what I could or should have done.

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  cobalteye · Member · Dec 11, 2015 at 4:59 pm

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  No problem.

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  staff-doublebassd · Staff · Dec 11, 2015 at 7:39 pm

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  Hi there,

  There is a known issue regarding the inability to update payment information at the moment, and we are working diligently to see if we can fix it for you.

  I’ll go ahead and e-mail and see what we can do about your expiring domain. Sorry for the inconvenience!

  Let me know if you have any questions.