Cant upgrade

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  designerjim23 · Member · Dec 30, 2022 at 9:48 pm

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  Hi,

  I decided to try some plug-ins and upgrade to premium, but after 1 failed payment attempt it seems that my purchasing capabilities were blocked,
  Is there any reason for this? only thing I could think of is maybe the fact that I have a VPN on?
  please assist

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Dec 31, 2022 at 5:09 am

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  Hey,

  You can use the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.”
  The relevant team will contact you.

  In addition, you can send an email directly to billingsupport@wordpress.com if you prefer that.
  :)

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  aleone89 · Staff · Jan 2, 2023 at 1:00 pm

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  Hey there,

  I can see that this has been resolved and it’s possible to make a purchase.

  Would you be willing to tell me more about the website you’d like to build and the features you require, as I can do my best to point you in the right direction with regards to a plan.