Can't upgrade jetpack

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  jendykstra67 · Member · Dec 7, 2015 at 4:11 am

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  I haven’t worked on my blog in several months, and now I find that I have to upgrade jetpack in order to do anything. The problem is whenever I try to upgrade, I get sent to a wordpress login window and my wordpress login doesn’t work. I’ve tried resetting my password, but that doesn’t help. Does anybody know how to get around this problem?

  Thanks,
  Jen

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 7, 2015 at 11:31 pm

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  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Please see Disconnect Jetpack sites https://en.support.wordpress.com/disconnect-jetpack-sites/
  We do not provide Jetpack support on these wordpress.COM support forums.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

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  jendykstra67 · Member · Dec 7, 2015 at 11:46 pm

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  Thank you for your help. I realized that I was trying to use the wrong username with my wordpress.org account. The problem is fixed.

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  timethief · Member · Dec 7, 2015 at 11:58 pm

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  I’m so glad you figured that out. Best wishes with your site.