Can’t upgrade – payments issue

  • Unknown's avatar
    mpnews2023 · Member ·

    When I try to upgrade to premium plan on the checkout page I get a message saying “purchases are currently disabled, contact our team”. I did contact it but no response…

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Could you try the payment again? I see you contacted us via email, and we were able to review it for you. If you’re looking to upgrade to the Premium plan, you can use the option below:

    I’d also like to take this opportunity to learn more about the site you’re creating with us. Would you mind telling us more about your new site? What’s the site for, and what features do you need on the site? Based on your site requirements, we’ll be happy to share specific guides and suggestions and help you accordingly.

  • Unknown's avatar
    whispercollective23 · Member ·

    I signed up last night and when i went to upgrade the woo express site it says payments are disabled, contact us with nobody responding yet. It accepted a $123 payment for the Emoly theme premium subscription that i cant even use because i cant upgrade the plan. NO live support or phone number either. I think i need to cancel all of this.

  • staff-mckluskey · Staff ·

    @whispercollective23 it looks like our Payments team was able to clear the issue, and you were able to purchase the trial for Woo Express. If you need more help, please reply to the email you’ve received from the team. Thanks!

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