Can't upgrade storage?

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  melissakeymer · Member · Nov 10, 2016 at 8:29 pm

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  I usually upgrade the storage on my site to 10gb every year…don’t really want premium for my family blog, just need a little extra space. We moved, switched jobs, sold our house and I haven’t been actively posting and didn’t renew on time. Now that we’re settled, I’d like to but cannot find the ability to do so. Any help is appreciated!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 10, 2016 at 8:32 pm

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  didn’t renew on time

  If you upload lots of images you can exhaust that free space allocation quickly. Currently, the only way to get an extra space allocation after you upload the images again, is to purchase an upgrade bundle. https://en.support.wordpress.com/space-upgrade/

  According to staff, that option is no longer available. It’s only available as part of an existing (non-expired) plan.

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  timethief · Member · Nov 10, 2016 at 8:33 pm

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  WordPress.com Premium https://store.wordpress.com/plans/premium/ includes another 10 GB of extra storage, for a total of 13 GB.
  WordPress.com Business https://store.wordpress.com/plans/business/ includes unlimited storage space.

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  melissakeymer · Member · Nov 10, 2016 at 8:37 pm

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  Darn. This wasn’t what I wanted to hear but thanks for the info.

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  timethief · Member · Nov 10, 2016 at 8:38 pm

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  Sorry about that but happy that you did not shoot the messenger.

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  myfourtographylife · Member · Dec 4, 2016 at 10:56 pm

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  oh – looks like I had the same question – my annual storage upgrade should have happened automatically – I missed the mail saying it didnt happen (as my credit card has had a new issue) and now dont seem to be able to get he space. I dont want to upgrade to premium as its a lot more expensive – and I dont need any of the other features.

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  timethief · Member · Dec 4, 2016 at 11:03 pm

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  @myfourtographylife
  Please stop posting into threads others have posted and start your own thread by using this link https://en.forums.wordpress.com/?new=1

  When you do that provide all relevant details such as:
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did any expiration, or refund request and upgrade cancellation take place?

  Then type modlook into the sidebar tags on the new thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.