Can’t upgrade to a plan

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  smitsanghvi · Member · Jun 23, 2020 at 8:08 am

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  Hi there, I am not able to a paid plan when I try to signup for the website. It’s giving me an error and asking me to contact the wordpress support. I think the problem might be related to the location. Initially when I was using this account I was in India and now I have been staying in New Zealand and the price still shows up in INR.

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  staff-doublebassd · Staff · Jun 23, 2020 at 12:49 pm

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  Hi there,

  Yes, the currency may be the issue.

  I have changed the currency under your account from INR to NZD. Please let us know if that does not work or you have any questions.

  Thanks!

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  smitsanghvi · Member · Jun 24, 2020 at 9:14 am

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  Hi, the currency still shows in INR and gives me the same error. Below is the link of the screenshot which shows the error.

  https://monosnap.com/file/ANc38m6QCi3UlqIdI7XepR1QzubHu7

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  staff-mckluskey · Staff · Jun 24, 2020 at 10:32 am

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  The currency has been definitely updated on your account. Could you please log out, log back in, and try again?

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  smitsanghvi · Member · Jun 24, 2020 at 10:30 pm

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  Hi, the currency seems to have been updated, but I still can’t create a website unfortunately. https://monosnap.com/file/btuf5Y1wm5inUbUHAm2CnfyvsfjqGU

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  kokkieh · Staff · Jun 25, 2020 at 6:12 am

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  Hi there,

  You have a suspended site in your account. Accounts with suspended sites cannot create any new sites.

  Please contact our terms of service team directly regarding the suspended site – we don’t discuss suspended sites in the forums.

  Suspended Content and Sites