Can’t upgrade to paid plan

  • Unknown's avatar
    jonasviini · Member ·

    Hi, I’m unable to upgrade to a paid plan due to my site not being compatible with Personal or Premium plan. I hope to reach someone through this channel who could help me with this.

    I had Business plan previously and cancelled that and now would like to upgrade to Personal or Premium instead. I have already tried to remove all plugins etc. I would want my media and pages to stay.

    Thanks!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • marutim · Staff ·

    Hello there,

    Thank you for reaching out. I have emailed you regarding the downgrade process. Can you please check your email (associated with the WordPress.com account) and reply to it for confirmation.

    Let us continue the discussion over the email.

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