Can't Upgrade to Premium

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  nasrullahmambrol · Member · Oct 24, 2017 at 7:29 pm

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  Hi. Even after trying different cards(masters, visa) I can’t finish my payment for upgrading blog to premium. It always shows transaction invalid message. My blog is http://www.literariness.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 24, 2017 at 7:32 pm

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  May I as where you reside (the country you live in) please?

  If you are referring to purchasing a plan found here https://wordpress.com/pricing/ please read what follows.

  The only accepted means of payment are in this support doc.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  NOTE: Payments for WordPress.com subscriptions are recurring you will still need a card connected to your PayPal account, even if you have funds in that account. See also: Payments Using a PayPal Account
  https://en.support.wordpress.com/payment/#payments-using-a-paypal-account

  If you have a valid card that meets the criteria above post the exact error message you receive here then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Oct 24, 2017 at 11:36 pm

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  @nasrullahmambrol if your card is declining, it could be the location (if you’re traveling) or some other issue. Can you contact your card company to ask them why it’s not going through?