Can't Upload 3rd-Party Themes

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  snicholsengl540 · Member · Oct 23, 2017 at 10:46 pm

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  One of my clients purchased the personal plan because she thought it would allow her to upload a 3rd-party theme that she has and wants to use. She realized today that only the Business plan allows 3rd-party theme uploads. Is there a way she can cancel her plan and get a refund? She has only had this plan for a month.

  The blog I need help with is: (visible only to logged in users)

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  musicdoc1 · Member · Oct 23, 2017 at 11:00 pm

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  Hi,

  She has only had this plan for a month.

  The Refunds support page says:

  For plans and all other purchases, you must cancel within 30 days of purchase to receive a refund.

  If it is still within the refund period, then see the How do I request a refund? section of that support page.