Can’t upload audio anymore

  • Unknown's avatar
    authorellenceely · Member ·

    I can’t seem to be able to upload audio files anymore. I’ve uploaded 4 successfully and easily before, but now I keep getting the same error message when I try to upload the new file to my media library. It always says, ‘Unexpected response from the server.’

    I’ve tried reloading the page as the error message says to do, but the file is not there. Please tell me how to proceed. I checked my Bluehost profile and I have barely scratched the surface of my storage space. So I know it’s not a space issue. Image uploads are still working just fine.

    Has anyone else had this issue? Is this a WordPress or Bluehost issue?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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