can't upload audio file 23 meg

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  margaretjeanlangstaff · Member · Nov 25, 2014 at 7:03 pm

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  Trying to upload audio file mp3 It’s 23 mg. Do I need more space?

  The blog I need help with is: (visible only to logged in users)

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  margaretjeanlangstaff · Member · Nov 25, 2014 at 7:04 pm

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  Can’t upload 7 minute audio file mp3 23 mg. Why? If I need more space, what do I do?

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  jeremeylduvall · Member · Nov 25, 2014 at 8:17 pm

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  Hi!

  It doesn’t look like you would need any additional space here. When you try to upload the file, are you receiving an error message or does the upload just eventually time out? If it’s the latter, I’m suspecting that this is a file size/upload connection issue.

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  margaretjeanlangstaff · Member · Nov 25, 2014 at 9:02 pm

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  It times out. Now what? (thanks for the reply!) I have high speed broadband, whatever that means. Is this impossible problem?

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  jeremeylduvall · Member · Nov 26, 2014 at 8:52 pm

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  Hi!

  Can you try the following?

  1. Upload a smaller file just to make sure the upload process is working correctly from your side.

  2. Try to upload the file in another browser to see if this is somehow browser-related?

  I’ve also sent a private email to your address. Could you attach the audio file there so I can attempt to upload it to your blog?

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  margaretjeanlangstaff · Member · Nov 27, 2014 at 2:52 pm

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  I replied to you, Jeremy, and got a form letter back on the size of the file being too big, which seems strange to me. I got Premium on WP and was assured that with it I could practically upload an elephant! I don’t get it.

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  jeremeylduvall · Member · Dec 1, 2014 at 1:27 pm

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  Hi!

  It sounds like the email was blocked because the attachment exceeded a certain file size. Did you try to upload a smaller file and upload through another browser?

  Also, can you try converting the file to an m4a just to see if that would help?

  Lastly, can you compress the file and send it through email? Here are instructions from Microsoft on how to compress a file (just click “To compress (or zip) a file or folder”):

  http://windows.microsoft.com/en-us/windows/compress-uncompress-files-zip-files#1TC=windows-7