Can’t upload .doc, .docx, .indd, .psd, and .epub files.

• 

  learn3dfa1b0a0f · Member · Jul 6, 2023 at 3:32 pm

  • Copy link
  • Add topic to favorites

  I get the error message ‘Sorry. You’re not allowed to upload that file type’ when trying to upload files. It is currently happening with a Word file, but I’ll have other files types I’ll need to be able to upload as I help clients with their book and screenplay projects (.indd, .psd, .ai,, .fdx, .docx, and .epub ). How can I allow all of those file types to be uploaded?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  learn3dfa1b0a0f · Member · Jul 6, 2023 at 3:39 pm

  • Copy link

  The “quick response” instructions didn’t work because the only options available under media settings are related to the size of images and how to organize files.

  

• 

  helper-heroponriki · Member · Jul 6, 2023 at 4:34 pm

  • Copy link

  Hello!

  Thank you for reaching out to the free support forums for websites hosted on WordPress.com. However, I want to inform you that since your site is not hosted with us, there are limitations to the assistance and advice we can provide. Nevertheless, I can guide you in finding the right help.

  The good news is that because you are using the open-source version of the WordPress platform, which operates differently from what we offer on WordPress.com, you can find assistance at the community forums located here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The individuals in the open-source forum are more experienced with these specific issues and are in the best position to assist you.

  I hope this information directs you to the appropriate resources for help.