Can’t upload images

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  officialdivinea · Member · May 19, 2018 at 10:28 am

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  I get this error just this morning trying to upload a featured image to a blog post. I did reduce the size of image but nothing works;’
  File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini

  The blog I need help with is: (visible only to logged in users)

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  abhishahji · Member · May 19, 2018 at 2:47 pm

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  Does the Image Upload Issue Occur for All Images or One Image?

  The solution you use to correct this problem depends on whether the image upload issue is occurring for all of the images you upload (including the ones already in your media library) or just one image.

  We’ll go over each solution below, but here are two lists of solutions you can take for either scenario.

  If the image upload issue occurs with all images:

  1. Change file permissions.
  2. Deactivate plugins, especially plugins that optimize images.
  3. Increase your site’s PHP and WordPress memory limits.
  4. Remove the file path on the Media Settings page.
  5. Check to see if the PHP version you’re using is causing issues.

  If the image upload issue occurs with just one image:

  1. Rename the image.
  2. Decrease the image’s resolution.

  Let me know if you need more details!
  Thanks

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  officialdivinea · Member · May 21, 2018 at 5:51 am

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  Thank you for the feedback, am still struggling . How do I Increase site’s PHP and WordPress memory limits.? Can I perhaps send you my credentials so you can log in and check for me? Kindly send me your email. Thank you.

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  abhishahji · Member · May 21, 2018 at 5:57 am

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  You need staff help so I have flagged this thread for their attention. Please be patient while waiting for them to respond.

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  officialdivinea · Member · May 21, 2018 at 6:01 am

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  Ok thank you. Hope they get back asap.

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  gemmacevans · Member · May 21, 2018 at 8:08 am

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  Hi officialdivinea,

  There a couple of sites listed in your account, can you send a link to the one you are having trouble uploading to?

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  officialdivinea · Member · May 21, 2018 at 8:15 am

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  Site name: http://www.officialdivinea.com

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  kokkieh · Staff · May 21, 2018 at 9:03 am

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  That site is not hosted on our servers, so we cannot help with it. Please post in the self-hosted WordPress forums that provide support for the version of WordPress you are using instead:

  https://wordpress.org/support/

  If the problem has to do with your server configuration, like memory limits on your site as suggested above, please contact your hosting provider, Hetzner.co.za for help.