Can’t upload images

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  jomilliu · Member · Mar 4, 2023 at 9:50 pm

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  Vendor accounts cannot upload any images. It keeps saying Could Not Insert Attachment Into The Database. I’ve tried a lot of methods that I searched online, but didn’t work. Could you help me with it? Or is there a tech support email address I can send my admin username and password to, so you can help me to fix it from your end? Thank you so much!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Mar 6, 2023 at 7:26 pm

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  Hi there:

  To avoid confusion, there are three different “WordPress” at play here:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

  Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.