Can’t upload new blog posts

  • Unknown's avatar
    georgiadidespoina · Member ·

    Hello! I recently made a wordpress account with the domain name https://thepetbudz.com. Everything was fine until a few days ago the website wan unable to open and I was asked to write my domains name and the email that I signed up on wordpress with so it can be fixed. After that I was redirected in a completely new wordpress account with my previous one nowhere to be found. I was able to find it later through a URL I had saved but after that I have not been able to post anything (when I try to add a new post it can’t get processed) and the domain settings in general haven’t been working very well since then. I would like my first domain’s (https://thepetbudz.com) account back if possible as I have already paid a yearly subscription about it and it has barely been a week.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    georgiadidespoina · Member ·

    I was able to resolve it after contacting my hosting website!

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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