Can't upload new media
-
For the last few days I have been unable to upload new photographs to my blog. Each time I try I get a message to say that Internet Explorer has stopped working, then it crashes out of WordPress. I am well within my upload limit.
Any ideas please?
Thanks Anne
The blog I need help with is: (visible only to logged in users)
-
If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
-
Please work through these steps below and then report your specifics back to us.
If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
6. If you are not successful let us know:
(a) How you are connecting to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) And what any error reports you receive state. -
I have checked the settings suggested above, added the wordpress sites to the trusted sights and that seems to have done the trick, photos now uploaded.
Thank you
-
- The topic ‘Can't upload new media’ is closed to new replies.