Can't upload new media

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  annebryson · Member · Jul 24, 2013 at 4:34 pm

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  For the last few days I have been unable to upload new photographs to my blog. Each time I try I get a message to say that Internet Explorer has stopped working, then it crashes out of WordPress. I am well within my upload limit.

  Any ideas please?

  Thanks Anne

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 24, 2013 at 4:35 pm

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  If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

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  timethief · Member · Jul 24, 2013 at 4:36 pm

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  Please work through these steps below and then report your specifics back to us.

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm

  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  6. If you are not successful let us know:
  (a) How you are connecting to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  annebryson · Member · Jul 24, 2013 at 7:32 pm

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  I have checked the settings suggested above, added the wordpress sites to the trusted sights and that seems to have done the trick, photos now uploaded.

  Thank you

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  timethief · Member · Jul 25, 2013 at 9:45 pm

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  Hooray! I love happy endings. Best wishes with your blog.