Can't upload photos

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  mertonmick · Member · May 28, 2012 at 10:38 am

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  Hi, my dad’s blog is http://www.mertonmick.wordpress.com and he can’t add photos to his blog. He hits UPLOAD after selecting a file but nothing happens. Been ok so far but now nothing.

  Can you help?

  Thanks
  Blog url: http://mertonmick.wordpress.com/

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  justpi · Member · May 28, 2012 at 3:41 pm

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  What browser and version are you using?

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  mertonmick · Member · May 28, 2012 at 4:15 pm

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  Hi

  I have no idea, it’s my dad’s laptop. I’m assuming IE.

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  timethief · Member · May 28, 2012 at 4:16 pm

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  Please use this link to find out > http://whatsmyuseragent.com/

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  mertonmick · Member · May 28, 2012 at 4:18 pm

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  Sorry, I don’t have the laptop, it’s not here. He’s never had a problem until now it’s been fine, it’s just started.

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  timethief · Member · May 28, 2012 at 4:22 pm

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  These are the troubleshooting steps we take whenever any issues like this arise:
  clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  using the browser with all extensions or add-ons disabled
  updating the browser to the latest stable version (not a buggy BETA browser version) http://browsehappy.com/
  confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
  confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
  confirming Flash is updated http://www.adobe.com/software/flash/about/ and if required installing the latest version of Flash http://www.adobe.com/products/flashplayer/
  resetting your router and modem and rebooting your computer
  then logging in using the secure https:// log-in see http://en.support.wordpress.com/https/
  trying another browser

  If those do not work for you then we need to know
  (1) how you are connecting to the internet and to WordPress.com. The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

  (2) exactly which browser and version of it are you using. If you don’t know click here to find out > http://whatsmyuseragent.com/

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  justpi · Member · May 28, 2012 at 6:18 pm

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  I’m assuming IE.

  IE is a lousy browser. Download and start using a decent one: Firefox or Safari.

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  timethief · Member · May 28, 2012 at 6:44 pm

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  I agree.