Can't upload Photos

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  sarahertzberger · Member · Oct 31, 2013 at 3:20 pm

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  I never have problems with uploading media, but when I went to do some new blog posts today, I can’t upload any photos, when I click the add media button it does nothing. I can use the add poll, and add contact form buttons, just not add media. Anyone else having this problem or know how I can fix this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 31, 2013 at 3:46 pm

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  Hi there,
  Provided your free image storage space is not exhausted http://en.support.wordpress.com/space-upgrade/, if you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com/

  (1) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (2) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (3) Disable all browser extensions or add-ons temporarily.

  (4) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  (5) These are the accepted file types:
  .jpg/.jpeg
  .gif
  .png
  Instructions here http://en.support.wordpress.com/images/
  Here are more details about the options for uploading images http://wpbtips.wordpress.com/2009/04/26/images-the-three-link-options/
  troubleshooting images here > http://en.support.wordpress.com/images/troubleshooting-images/

  If you are not successful let us know:
  (a) How you are connecting to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/