Can't Upload Profile Picutre

• 

  sbkanemaru · Member · Nov 19, 2017 at 12:58 am

  • Copy link
  • Add topic to favorites

  Hi!

  I just created my WordPress account, and I’ve been trying to upload a profile picture, but an error keeps appearing…Is there something I have to do beforehand, or is it just a system error?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

• 

  avydun · Staff · Nov 19, 2017 at 4:23 am

  • Copy link

  What error do you see?

• 

  sbkanemaru · Member · Nov 19, 2017 at 5:02 am

  • Copy link

  hey!

  thanks for the reply

  it says that the gravatar wasnt uploaded, please try again…

• 

  eemmanuelokon · Member · Nov 19, 2017 at 5:04 am

  • Copy link

  Hi, sbkanemaru,

  Did you follow the guide at https://en.support.wordpress.com/manage-my-profile/#profile-photo and still experiencing the error?

  Let us know the error message

• 

  eemmanuelokon · Member · Nov 19, 2017 at 5:20 am

  • Copy link

  While you are logged into your WordPress.com account, go to https://wordpress.com/me or click your profile icon in the top-right corner of the screen. You’ll see the edit screen for your profile:

  From there, you can either click on your photo to change it:

  Or drag and drop a new photo from your computer:

  You can also edit the photo — rotate, flip, or crop — before setting or changing it:

  You can find more details here https://en.support.wordpress.com/gravatars/

  Hope this helps you

• 

  avydun · Staff · Nov 19, 2017 at 4:06 pm

  • Copy link

  WordPress.com associates an Avatar with your email address. Gravatar powers the user avatars on WordPress.com. Your WordPress.com and Gravatar accounts are linked automatically. You can read more about it here. https://en.support.wordpress.com/gravatars/

  Since you are seeing errors related to Gravatar in primary, it’s best recommended to take this topic to the Gravatar help section for Gravatar technical support. https://en.gravatar.com/support/

  Thanks.