Can’t upload video via app nor website

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  caidali · Member · Aug 14, 2022 at 1:31 am

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  Why can’t I upload anything ?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Aug 14, 2022 at 2:51 am

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  Hello there,

  Are you using the VideoPress upgrade? If you don’t have the VideoPress upgrade, you can’t upload videos.
  https://wordpress.com/support/videopress

  The free WordPress.com site you are on right now only allows embedding videos but not uploading them.
  https://wordpress.com/support/videos

  Hope this helps! :)

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  staff-totoro · Staff · Aug 15, 2022 at 12:12 am

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  Hi @caidali

  When I visit your media library at https://wordpress.com/media/ecbatanblog.wordpress.com

  I can see that you have been able to upload images and MP4 files successfully in the past. This is a recent issue you are having? I can confirm that under the WordPress.com Premium Plan Plan you have plenty of storage space to upload images/videos so that is not at issue.

  Do you happen to see any error messages or other odd behaviour when you try to upload files? What if you pre-load them to your media library directly at this link, does it work that way? https://wordpress.com/media/ecbatanblog.wordpress.com

  Thanks for the additional info!