Can't upload Visual Composer

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  stubailey180917 · Member · Sep 18, 2017 at 2:47 pm

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  Hi there,

  I’m trying to upload Visual Composer to my clients WordPress site but I keep getting this error message: The uploaded file exceeds the upload_max_filesize directive in php.ini.

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  jjchrisdiehl · Member · Sep 18, 2017 at 2:51 pm

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  Hi Stu,

  Could you please provide a link to the site in question?

  If it is a WordPress.com site, you will need a Business Plan to upload a custom theme.

  See here:
  https://wordpress.com/pricing/

  Awaiting your reply!

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  stubailey180917 · Member · Sep 18, 2017 at 2:58 pm

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  Hi and thank you for getting back to me so quickly.

  The site is currently turned off for public use as we’re using it to test and build a mock up before we build the full version.

  If it helps, the url is https://sandbox.egnyte.bcg.com

  However I’m unsure if you will be able to see it?

  Let me know if you need any more info?

  Many thanks,

  Stu

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  jesscga · Member · Sep 18, 2017 at 4:26 pm

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  Hi @stubailey180917,

  I’m not able to open the link you posted above – can you check it and make sure it’s the correct URL?

  Are you building a self-hosted site using the files downloaded from https://wordpress.org/? If so, WordPress.org has its own support forum at https://wordpress.org/support/ where you’ll have better luck getting your issue resolved.

  You can read about the differences between WordPress.com, the hosted version of WordPress, and WordPress.org, the version you download and install yourself, here: http://en.support.wordpress.com/com-vs-org/

  If we can help further, please come back to this thread.

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  stubailey180917 · Member · Sep 18, 2017 at 4:31 pm

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  Hi Jesscga,

  That’s fantastic!!! Yes it is a self-hosted site.

  Thank you so much for helping :)