Can't use the Like button in Safari

raaphorst · Member · Jun 18, 2019 at 6:58 am
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On all blogs, including mine, when I click the Like button in Safari a small WordPress window opens, then goes away and nothing happens.

So I can’t like posts.

This is happening for a while. I am using OSX Mojave 10.14.5 and Safari 12.1.1

The blog I need help with is: (visible only to logged in users)
supernovia · Staff · Jun 18, 2019 at 11:22 pm
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Hi @raaphorst, could you test a few things?

1. Try another browser to confirm if this is happening only in yours

2. Confirm whether it’s happening on our blog here: https://en.blog.wordpress.com

If it’s happening in all browsers, and even on our site, can you confirm whether it’s OK for us to “test like” a post on our blog, while logged in as you? That way hopefully we can duplicate the issue.

Thanks in advance!
raaphorst · Member · Jun 19, 2019 at 6:39 am
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1. in Firefox all is good
2. on https://en.blog.wordpress.com no problem
fstat · Staff · Jun 19, 2019 at 7:39 am
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Hi there,

Please clear Safari’s cache (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac), disable any extension you may have (https://support.apple.com/en-us/HT203051) and try again.
raaphorst · Member · Jun 19, 2019 at 5:16 pm
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thanks, that’s it!
jusalilhemlock · Member · Jun 21, 2019 at 7:39 am
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Hi, I’m having the exact same problem. I use Chrome. Why is this happening all of a sudden?
fstat · Staff · Jun 21, 2019 at 10:25 am
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Hi @jusalilhemlock,

Have you tried clearing Chrome’s cache?

https://support.google.com/accounts/answer/32050
raaphorst · Member · Jun 26, 2019 at 7:08 am
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I have to clear the cache daily on Sarari to use the Like button on WordPress blogs. Something is not okay. No normal user will do that.
kokkieh · Staff · Jun 26, 2019 at 9:43 am
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@raaphorst

Open Safari Preferences, and go to Privacy.

Is the “Prevent cross-site tracking” option checked? If so, that is the most likely reason. That setting prevents us from detecting that you’re logged into your WordPress.com account when you view a WordPress.com site. Safari doesn’t give the option to exclude sites from this type of tracking blocking, so currently if you use Safari the only option is to disable that setting instead.

@jusalilhemlock,

Are you using any tracking-protection add-ons in Chrome? Some ad-blockers also interfere with the code the Like button needs to work.
raaphorst · Member · Jun 26, 2019 at 1:06 pm
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Yes “Prevent cross-site tracking” was checked. Thanks!
jusalilhemlock · Member · Jun 26, 2019 at 8:14 pm
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@fstat and @kokkieh:
Now am able to access other blogs, but the one I really want still won’t let me do anything. I cleared my cache and cookies, and even disabled my ad-blocker and allowed 3rd party tracking, for now… I use Chrome and this is the first time w any trouble on wordpress! I also messaged the blogger on another site to ask her if others are having trouble liking/commenting/following her blog.
staff-blorbo · Staff · Jun 26, 2019 at 9:39 pm
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What is the URL of the site you’re having trouble on?
jusalilhemlock · Member · Jun 29, 2019 at 12:33 am
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macmanx Here it is: https://secret-tarot-garden.com/2019/03/10/the-bishops-inspiration/
gemmacevans · Member · Jun 29, 2019 at 8:57 am
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Hi jusalilhemlock,

Thanks for the link. Interestingly, I tested the Like button for that post in Chrome and didn’t run into any issues on my end. Are you also unable to like any posts on that blog? Or are you only having trouble with this one in particular?

It would be great to know your operating system and Chrome version numbers — both pieces of information can be found on supportdetails.com.

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