can’t use upgraded account

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  calmingmel · Member · May 6, 2022 at 10:20 pm

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  I paid for the upgrade premium account, but I’m still being navigated to purchase the upgrade. Why is this?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · May 6, 2022 at 11:27 pm

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  Hi, I checked your account, but I don’t see any purchases, transactions, or billing activity.

  Perhaps you have more than one account here? If you do, but you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

  Also, if you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.