Can't verify my account – mistyped address upon registering but can't change it
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I made a typo in the e-mail addr when registering, so confirmation mail didn’t reach me. But can’t change it now – when I enter profile the ‘Save Account Settings’ button remains greyed out (it stays blue, but is like whitewashed and can’t be clicked) after I enter the new e-mail. Also, the username field is greyed out – doesn’t contain my username or anything else, which is probably why the “Save Account Settings” button doesn’t work.
Help!
The blog I need help with is: (visible only to logged in users)
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I just answered you here https://en.forums.wordpress.com/topic/cant-change-the-e-mail-address?replies=6#post-2507422
when I enter profile the ‘Save Account Settings’ button remains greyed out (it stays blue, but is like whitewashed and can’t be clicked) after I enter the new e-mail
That sounds like a browser related issue.
In order to help you Staff need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup-com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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@podwawelski — Can you work through the steps that timethief posted, and let me know if you’re still having trouble?
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Thank you very much for answering!
OK, turns out enabling 3rd party cookies was what it took to make the form work correctly. However I hit another hurdle – earlier in my attempts to get around this form I used the user account editing function in my WordPress blog admin panel to change the e-mail. Now in the form I see the old address in the e-mail field, but below it is a message in blue “There is a pending change of your email to [my e-mail here]. Please check your inbox for a confirmation link.”. However, there is nothing in the inbox. If I edit the e-mail address in the field and click save it saves it (I get the “Settings saved successfully!” message in green), but nothing changes – that is after the page reloads there is still the old, mistyped address inside the field, the blue message below it and no e-mail in the inbox. So it seems I am still in a loop, but a different one this time.
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I forgot to add that those attempts to change it through wp-admin editing my account didn’t work, but that e-mail got recorded somewhere – it is that e-mail I entered there that is displayed in the blue message about a pending change.
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Chris, thanks for looking into it. Unfortunately, I still didn’t get the confirmation link/e-mail to my account @yandex.com. Is yandex.com an accepted/acceptable e-mail service?
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OK, got it to work by using a different e-mail provider – apparently e-mails from wordpress.com don’t get to my yandex.com mailbox. Thanks all for your support. Now I can start writing.
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