can't view my site

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  stpetersanglicanedmonton · Member · Jul 20, 2015 at 6:18 pm

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  I can’t view my site. It doesn’t show up when I call the url up and the ‘view site’ button results in the same problem. This is a Church website so I’m freaking out a bit.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 20, 2015 at 6:21 pm

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  We provide support here only for WordPress.COM hosted blogs.
  We do not provide support for WordPress.ORG software installs.

  As that site is not hosted here at WordPress.COM, our support docs are not relevant, and you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  stpetersanglicanedmonton · Member · Jul 20, 2015 at 6:26 pm

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  It’s been hosted at wordpress.com for over a year
  Please help me.

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  stpetersanglicanedmonton · Member · Jul 20, 2015 at 6:28 pm

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  the blog name could also be described as stpetersedmonton.wordpress.ca

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  auxclass · Member · Jul 20, 2015 at 6:34 pm

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  stpetersanglicanedmonton.ca – seems to have domain mapping but the name servers don’t seem to be pointing to WordPress.COM

  http://www.whois.com/whois/stpetersanglicanedmonton.ca –

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  timethief · Member · Jul 20, 2015 at 6:34 pm

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  Although stpetersanglicanedmonton.ca has been registered, it is not using WordPress.com nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at WordPress.com, you will need to update your nameservers as outlined below.

  We require that your name server configuration include only the following servers or their numeric equivalents:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  To learn about how to correctly map an existing domain, please see our documentation. http://en.support.wordpress.com/domain-mapping/map-existing-domain/#instructions-for-mapping-an-existing-domain If you’re not sure whether you own this domain or not, the WHOIS database record may help you out. https://www.whois.net/default.aspx

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  stpetersanglicanedmonton · Member · Jul 20, 2015 at 6:48 pm

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  I did that when I transfered mapping and such to WordPress.com. More than a year ago.
  I’m also checking with the people we bought the domain name through to see if what they can do.

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  auxclass · Member · Jul 20, 2015 at 7:00 pm

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  Remember that domain mapping needs to be renewed each year as does domain registration