Can't Visit my website

  • Unknown's avatar
    sbook9 · Member ·

    I can’t visit my free domain website sbook9.wordpress.com but It was alright a few days ago. I don’t know what happened. When I try to visit my website it says *

    *This site can’t be reached
    sbook9.wordpress.com took too long to respond.

    Please help me to fix this problem. Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, your site loaded quickly for me. Sometimes this is an internet connectivity issue. Try the troubleshooting issues on this page: https://en.support.wordpress.com/browser-issues/

    If you are still experiencing issues after that, please follow the advanced troubleshooting https://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/ and report the results in this thread.

  • Unknown's avatar
    sbook9 · Member ·

    Sir,
    I still could not visit my website. Here what you requested. Please help me. Thanks.

    Traceroutes
    [redacted]

  • Unknown's avatar
    justjennifer · Member ·

    I’ve tagged this for Staff assistance. Please be patient while they get back to you.

  • kokkieh · Staff ·

    Hi there,

    Thank you for the traceroute info, but I’ve redacted it as that’s not the type of info you want to post publicly as it contains your home computer’s IP address as well.

    Are you able to load other WordPress.com sites? Are you able to access your site if you use a proxy or a VPN?

    Bypassing Internet Restrictions

    Those timeout requests indicate that your computer is being blocked when you try to connect to your site. This is most likely happening at your ISP, so I’ll need you to please contact them for help with this.

  • Unknown's avatar
    sbook9 · Member ·

    Sir,I can not able to load any wordpress site at all from my PC. But I am able to to visit my wordpress site and other site in my android phone. But it only works when I visit with Opera mini. UC Browser only load the first page then other link or page won't load. Other browser can not load my wordpress website on my android phone

    I ask my ISP to solve this problem but they do not know about this problem. Now what do I do. Please help. Thanks..

  • kokkieh · Staff ·

    Based on the IP addresses in your traceroute you are in Bangladesh, correct? It looks like several ISPs there are blocking access to WordPress.com sites. It might also be a government-level block. We are working on this end to try and get it resolved, but for now the only way you will be able to access your site is if you use a proxy or a VPN as I suggested above.

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